Refund policy
Returns:
If there is an issue with your order, please send us an email at support@vivashoes.co.uk, or visit our contact us page to let our team know who will be more than happy to assist you with your query / issue.
What do I do if I want to return my item?
If you have simply changed your mind, or want to exchange for a different size / colour please use the below link to arrange a FREE return to us via Royal Mail.
Please ensure to include your original invoice / returns slip within your return so we can identify your order upon receipt back to our Returns Warehouse. Please ensure to retain your proof of postage.
How long have I got to return an item?
You can change your mind up to 30 days from the date of delivery, as long as the item is still in a new, unused condition and in its original packaging.
If a return is received in a used condition or without its original packaging, we reserve the right to refuse the return. In this case, our customer care team will contact you to arrange return of the item at your own expense, or we may deduct an appropriate amount from your refund.