Shipping policy
Shipping & Delivery
UK & Channel Islands
All Orders within the UK & Channel Islands will be dispatched by either DPD or Royal Mail depending on your location.
|
Delivery Options |
Usual Delivery Times** |
Cost |
|
DPD |
1-2 Days |
FREE |
| Royal Mail | 1-2 Days | FREE |
Order Cut-Off Times
The cut-off time for same day dispatch on UK orders is 3pm Monday - Friday (excluding Bank Holidays) in order to guarantee same-day dispatch and delivery within 1-2 Working Days (subject to cleared payment).
UK orders placed after 3pm, Monday - Friday will be dispatched the following working day. Orders placed before 3pm on Fridays should be dispatched the same day, however we cannot guarantee it will be delivered on Saturday.
Weekends:
Orders placed after the 3pm cut-off point on Friday up until 9am on Sunday will be dispatched on Sunday, for delivery on Monday/Tuesday
Occasionally, things can go wrong and delivery periods may be extended for reasons beyond our control, and we apologise if your parcel hasn’t arrived as expected.
For any delivery queries, please contact DPD or Royal Mail in the first instance, you can input your tracking ID to the relevant link below:
For further support, please contact our customer care team by emailing support@vivashoes.co.uk, or click here to send a query through our contact form